IT Support Services - scope of works
Whether you're a growing startup or an established business, our skilled IT team is always ready to help by phone, online, or onsite at your premises. We provide comprehensive support for servers, NAS devices, storage systems, networks, routers, PCs, laptops, and Macs.
We go beyond reactive support. Our team proactively monitors and maintains your IT infrastructure to minimize downtime, maximize productivity, and keep your business running at its best.
Remote IT support
We know how important every IT issue is to your business and therefore we hwe prioritize fast response and resolution times — keeping your systems running smoothly without unnecessary delay
IT Consultation
We’ll keep you up to speed on all the latest technology advances and best practices then recommend solutions to to help your business stay competitive and future-ready.
Technical Onsite
70% of issues can be fixed remotely, however if onsite assistance is needed, we can be at your office to fix your problems. For ongoing needs, we also offer flexible onsite packages from one day per week to full-time dedicated support.
Helpdesk Team
24 x 7 Support team ready to help you anytime & anywhere. Reach us easily through your preferred channel — phone, email, or online portal.
Online Ticketing System
Ticketing system give you 100% guarantee full visibility and a guaranteed process for every request or IT issue.
Regular Maintenance
Regulary technical visit with advanced monitoring tools will keep your IT infrastructure stable, up-to-date, and running like clockwork.
Service Center
We have computer and notebook specialized technical, enabling faster diagnosis and more efficient repairs — with no hidden service fees upon completion
Pickup Delivery
Simply contact us and we'll collect your device within 24 hours — then return it promptly once the repair is complete. Hassle-free, door-to-door service
Backup Unit
In some cases. we can provide a temporary backup unit when your computer device is damaged and should be repaired more than 2x24 hours.
Monitoring System
We provides monitoring of all mission-critical infrastructure components including applications, services, operating systems, network protocols, systems metrics, and network infrastructure.
IT Asset Management
A system to track physical assets, software licenses, accessories and consumables all in one place, from workstations and servers to routers and switches. If it's on your network, we'll keep it organized and accounted for
It’s like having your own IT Department
You gain access to a broad base of IT expertise without the hassle of recruiting, training, or managing additional staff. Our specialists bring deep technical skills and hands-on experience, consistently delivering faster results and higher-quality outcomes than a generalist in-house team.
Our pricing
Compact Services
for employee 1 - 25 persons
for employee 1 - 25 persons
start from (IDR)
4.750.000
per- month (billed annually)
- IT Consultancy
-
Onsite Technical up to 8 time per month
-
Routine Control (1 time per month)
- Hardware and Software support
- Maintenance IT infrastructure
- Repair and installation user PC's
- Manage and maintenance server
- Online ticketing system
- Admin helpdesk support
- Remote desktop and Call Assistance
- Service center and pickup delivery
- Annual activities and summary report
- IT Consultancy
- Onsite Technical up to 8 time per month
- Routine Control (1 time per month)
- Hardware and Software support
- Maintenance IT infrastructure
- Repair and installation user PC's
- Manage and maintenance server
- Online ticketing system
- Admin helpdesk support
- Remote desktop and Call Assistance
- Service center and pickup delivery
- Annual activities and summary report
Favorite Services
for employee 25 - 50 persons
for employee 25 - 50 persons
start from (IDR)
6.500.000
per- month (billed annually)
- IT Consultancy
- Onsite Technical up to 12 time per month
-
Routine Control (2 time per month)
-
Manage your website
- Hardware and Software support
- Maintenance IT infrastructure
- Repair and installation user PC's
- Manage and maintenance server
- Online ticketing system
- Admin helpdesk support
- Remote desktop and Call Assistance
- Service center and pickup delivery
- Annual activities and summary report
- IT Consultancy
- Onsite Technical up to 12 time per month
- Routine Control (2 time per month)
- Manage your website
- Hardware and Software support
- Maintenance IT infrastructure
- Repair and installation user PC's
- Manage and maintenance server
- Online ticketing system
- Admin helpdesk support
- Remote desktop and Call Assistance
- Service center and pickup delivery
- Annual activities and summary report
Enterprise Services
for employee > 50 persons
for employee > 50 persons
start from (IDR)
8.950.000
per- month (billed annually)
- IT Consultancy
-
On-site Technical unlimited
-
Routine Control (4 time per month)
-
Manage your website
-
Emergency call (24 hours)
- Hardware and Software support
- Maintenance IT infrastructure
- Repair and installation user PC's
- Manage and maintenance server
- Online ticketing system
- Admin helpdesk support
- Remote desktop and Call Assistance
- Service center and pickup delivery
- Annual activities and summary report
- IT Consultancy
- On-site Technical unlimited
- Routine Control (4 time per month)
- Manage your website
- Emergency call (24 hours)
- Hardware and Software support
- Maintenance IT infrastructure
- Repair and installation user PC's
- Manage and maintenance server
- Online ticketing system
- Admin helpdesk support
- Remote desktop and Call Assistance
- Service center and pickup delivery
- Annual activities and summary report