IT Support Services - scope of works
Our contract service provides IT support whenever and wherever you need it most. Our skilled and experienced technical team is available by phone, online, or onsite at your premises. We provide support for servers, NAS devices, storage systems, networks, routers, PCs, laptops, and Macs.
We don’t just offer reactive support — we proactively monitor and maintain your IT systems to minimize downtime and maximize business productivity.
Remote IT support
We know how important every IT issue is to your business and therefore we have fast response and fix times to keep everything running smoothly
IT Consultation
We’ll keep you up to speed on all the latest technology advances and best practices then recommend solutions to keep your business ahead.
Technical Onsite
70% of issues can be fixed remotely, however if onsite assistance is needed, we can be at your office to fix your problems. If you want an engineer onsite more often, we also offer a custom service, from a day a week to full-time.
Helpdesk Team
24 x 7 Support team ready to help you anytime & anywhere. Easy access from any channel : phone, internet and email.
Online Ticketing System
Ticketing system give you 100% guarantee for handling and completed your request or IT problem.
Regular Maintenance
Regulary technical visit with advanced monitoring tools will keep your IT infrastructure up and running stable like clockwork, around the clock
Service Center
We have computer and notebook specialized technical so we can detecting and repairing faster and we will fix it without any cost of service at all.
Pickup Delivery
Simply contact us, we will take within 1 × 24 hours and deliver it back after completed.
Backup Unit
In some cases. we can provide backup units when your computer device is damaged and should be repaired more than 2x24 hours.
Monitoring System
We provides monitoring of all mission-critical infrastructure components including applications, services, operating systems, network protocols, systems metrics, and network infrastructure.
IT Asset Management
A system to track physical assets, software licenses, accessories and consumables all in one place, from workstations and servers to routers and switches -- if it’s on your network we’ll inventory and manage IT!
It’s like having your own IT Departement
IT Managed Services mean that clients can enjoy peace of mind knowing they have a dedicated IT department proactively managing their technology needs. This allows you to reduce effort and stay focused on your core business areas.
Our pricing
Compact Services
for employee 1 - 15 persons
for employee 1 - 15 persons
start from (IDR)
3.500.000
per- month (billed annually)
- IT Consultancy
-
Onsite Technical up to 8 times per month
-
Routine Control (1 times per month)
- Hardware and Software supporting
- Maintenance IT infrastructure
- Repair and instalation user PC's
- Manage and maintenance server
- On-line ticketing system
- Admin helpdesk support
- Remote desktop and Call Assistance
- Service center and pickup delivery
- Annual activities and summary report
- IT Consultancy
- Onsite Technical up to 8 times per month
- Routine Control (1 times per month)
- Hardware and Software supporting
- Maintenance IT infrastructure
- Repair and instalation user PC's
- Manage and maintenance server
- On-line ticketing system
- Admin helpdesk support
- Remote desktop and Call Assistance
- Service center and pickup delivery
- Annual activities and summary report
Favorite Services
for employee 16 - 40 persons
for employee 16 - 40 persons
start from (IDR)
5.750.000
per- month (billed annually)
- IT Consultancy
- Onsite Technical up to 12 times per month
-
Routine Control (2 times per month)
-
Manage your website
- Hardware and Software supporting
- Maintenance IT infrastructure
- Repair and instalation user PC's
- Manage and maintenance server
- On-line ticketing system
- Admin helpdesk support
- Remote desktop and Call Assistance
- Service center and pickup delivery
- Annual activities and summary report
- IT Consultancy
- Onsite Technical up to 12 times per month
- Routine Control (2 times per month)
- Manage your website
- Hardware and Software supporting
- Maintenance IT infrastructure
- Repair and instalation user PC's
- Manage and maintenance server
- On-line ticketing system
- Admin helpdesk support
- Remote desktop and Call Assistance
- Service center and pickup delivery
- Annual activities and summary report
Enterprise Services
for employee > 40 persons
for employee > 40 persons
start from (IDR)
7.950.000
per- month (billed annually)
- IT Consultancy
-
On-site Technical unlimited
-
Routine Control (4 times per month)
-
Manage your website
-
Emergency call (24 hours)
- Hardware and Software supporting
- Maintenance IT infrastructure
- Repair and instalation user PC's
- Manage and maintenance server
- On-line ticketing system
- Admin helpdesk support
- Remote desktop and Call Assistance
- Service center and pickup delivery
- Annual activities and summary report
- IT Consultancy
- On-site Technical unlimited
- Routine Control (4 times per month)
- Manage your website
- Emergency call (24 hours)
- Hardware and Software supporting
- Maintenance IT infrastructure
- Repair and instalation user PC's
- Manage and maintenance server
- On-line ticketing system
- Admin helpdesk support
- Remote desktop and Call Assistance
- Service center and pickup delivery
- Annual activities and summary report