IT Support Services - scope of works

Our contract provides IT support wherever and whenever you need it most. Our skilled, experienced technical support team is available on the phone, online or at your premises. We support servers, NAS boxes, other storage devices, networks, routers, PCs, laptops and Macs.

We don’t just offer a reactive service, we proactively monitor and maintain your IT systems to ensure minimum downtime and maximum business productivity.


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    Remote IT support

We know how important every IT issue is to your business and therefore we have fast response and fix times to keep everything running smoothly

 

     Technical Onsite

70% of issues can be fixed remotely, however if onsite assistance is needed, we can be at your office to fix your problems. If you want an engineer onsite more often, we also offer a custom service, from a day a week to full-time.

 

     Competitive edge

We’ll keep you up to speed on all the latest technology advances and best practices then recommend solutions to keep your business ahead.

     Helpdesk Team

24 x 7 Support team ready to help you anytime & anywhere. Easy access from any channel : phone, internet and email.

     Online Ticketing System

Ticketing system give you 100% guarantee for handling and completed your request or IT problem.

 

    Service Center

We have specialized technical so we can detecting and repairing faster and we will fix it without any cost of service at all (not including printer).

 

     Regular Maintenance

Regulary technical visit with advanced monitoring tools will keep your IT infrastructure up and running stable like clockwork, around the clock.

 

     Pickup Delivery

Ease of repairing damage to your technology equipment. Simply contact us, we will take within 1 × 24 hours and deliver it back after completed. 

 

     Backup Unit

We provide backup units when your computer device is damaged and should be repaired more than 2x24 hours.

 

     Monitoring System

We provides monitoring of all mission-critical infrastructure components including applications, services, operating systems, network protocols, systems metrics, and network infrastructure.

 

     IT Asset Management

A system to track physical assets, software licenses, accessories and consumables all in one place, from workstations and servers to routers and switches -- if it’s on your network we’ll inventory and manage IT!

It’s like having your own IT Departement

OutSource range of IT support services mean that clients have peace of mind knowing they have an IT Department proactively managing their technology requirements and would free your effort and make you to focus on your business core area. 

Access to a base of IT expertise, no need to worry about qualification or training of your IT person or even hiring new staff. Our IT support services have specific equipment and technical expertise, most of the times more effectively to completed tasks faster with better quality output.

 

Discover more about our IT Services

Our flexible IT support services provide a smarter way to manage your IT, reducing your costs and providing the reliability. Actually, we can help your IT personnel to work effectively and provide any systems needed for your business development.

From fully outsourced IT support services, through selective IT services for specific parts of your infrastructure, to traditional IT support, we can provide services to meet every need. You only pay what you need when you need, keeping your organization learn and increasing operational efficiency.
 
No more spending valuable company resource to solve complex IT problems, that's our job, so you can save time and operational cost.

Best Offers


Compact Services

for employee 1 - 15 persons

start from (IDR)

 3.500.000

per- month (billed annually)
    • IT Consultancy
    • Onsite Technical up to 8 times per month
    • Routine Control (1 times per month)
    • Hardware and Software supporting
    • Maintenance IT infrastructure
    • Repair and instalation user PC's
    • Manage and maintenance server
    • On-line ticketing system
    • Admin helpdesk support
    • Remote desktop and Call Assistance
    • Service center and pickup delivery
    • Annual activities and summary report 

Middle Services

for employee 16 - 40 persons

start from (IDR)

  4.750.000

per- month (billed annually)
    • IT Consultancy
    • Onsite Technical up to 12 times per month
    • Routine Control (2 times per month)
    • Manage your website
    • Hardware and Software supporting
    • Maintenance IT infrastructure
    • Repair and instalation user PC's
    • Manage and maintenance server
    • On-line ticketing system
    • Admin helpdesk support
    • Remote desktop and Call Assistance
    • Service center and pickup delivery
    • Annual activities and summary report

Enterprise Services

for employee > 40 persons

start from (IDR)

  5.950.000

per- month (billed annually)
    • IT Consultancy
    • On-site Technical unlimited
    • Routine Control (4 times per month)
    • Manage your website
    • Emergency call (24 hours)
    • Hardware and Software supporting
    • Maintenance IT infrastructure
    • Repair and instalation user PC's
    • Manage and maintenance server
    • On-line ticketing system
    • Admin helpdesk support
    • Remote desktop and Call Assistance
    • Service center and pickup delivery
    • Annual activities and summary report 


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